Information on your options for missed games
Below is a full explanation of how each specific ticket holder is affected by the Welsh Government’s current restrictions. Please read this in full before asking any questions on social media, by email or over the phone.
SEASON TICKET HOLDERS – You have all been given free access to watch our livestream of the games online. This is not and never was intended as a replacement to your tickets for home games, this was a gesture by the club during this period to our loyal season ticket holders so you could continue to watch the home games.
To make up 1 of the missed games, the playoff quarterfinal home game will now be included in your season ticket. This game was previously not one of the 32 games included.
For each additional home game you miss, you will receive the value of that game on your season ticket x the number of games played behind closed doors. That value will be offered as one of the following options:
· A merchandise voucher to spend at the shop
· A credit towards your season ticket for next season
· A match night ticket voucher for future games not included in your season ticket package (for example, next year's preseason games)
· A refund to the value of the games missed
For example, if you are an adult gold season ticket holder, you would be due the equivalent of £16.84 per game that you missed (£539 / 32 games = £16.84 per game). So in total we will have played 6 games behind closed doors, which means you would be due £16.84 x 5 games (the 6th is the playoff quarterfinal) worth of one of the options listed above.
Once we know that we can have fans back in the Arena, we will then know how many games we owe you for. At that time, we will outline how to contact us with your preferred option. Please do not contact us now, just wait until we are back with fans in the building.
CORPORATE SEASON TICKET HOLDERS – Basically the same as above. Businesses with larger sponsorship deals on top of corporate season tickets will be contacted on an individual basis to discuss.
MATCH TICKETS – If you purchased tickets for a specific match that was required to be played behind closed doors, we are in the process of contacting each of you with a voucher to use for a future game of your choice. Please be patient, there are a lot of you to get in touch with.
